By placing an order on our website, you agree to the terms and conditions outlined below. These policies ensure a transparent and smooth shopping experience for all our customers.

1. ORDER PROCESSING TIME

Once your order is confirmed, our team begins the preparation process. Depending on the type of product, standard processing times are:

  • Standard Items: Typically processed within 7-10 business days.

  • Print-on-Demand (POD) Items: Processed quickly within 1-7 business days.

  • Personalized/Custom Items: Please allow an additional 1-3 business days for customization and quality checks.

2. SHIPPING METHODS, TIME & FEES

Shipping costs are automatically calculated at checkout based on the total weight of your parcel. You can choose from various shipping methods depending on your location and urgency:

For United States (Reference for 0.1kg – 1.0kg): | Method | Estimated Time | Fee Range | | :— | :— | :— | | Standard Shipping | 10 – 20 Business Days | $4.4 – $17.1 | | Eco Shipping | 17 – 24 Business Days | $4.4 – $16.2 | | Premium Shipping | 6 – 7 Business Days | $27.3 – $31.1 |

Worldwide Shipping: | Method | Estimated Time | Fee Range | | :— | :— | :— | | Standard Shipping | 8 – 51 Business Days | $3.3 – $21.1 | | Premium Shipping | 6 – 7 Business Days | $25.4 – $51.6 |

  • Special Items: Products containing liquids may require Eco-shipping due to safety regulations.

  • Peak Seasons: During holidays or high-demand periods, please allow an additional 5-10 business days for carrier processing.

3. DELIVERY & CUSTOMS TERMS

We partner with global carriers to ensure your package reaches you safely. For international shipments, items are sent DDU (Delivered Duty Unpaid).

  • Taxes & Duties: Any local VAT, customs fees, or import duties are the sole responsibility of the recipient. Please check your local customs office for specific policies.

4. MODIFICATION OF SHIPPING ADDRESS

Accuracy is key! We can only update your shipping address within 06 hours of order placement. Once an order enters the production or packaging stage, no changes can be made. To request an update, please email us or use our Contact Form immediately.

5. ORDER CANCELLATION

If you wish to cancel your order, you must do so within 06 hours of purchase. Please note that any payment processing fees incurred during the transaction are non-refundable. For further details, kindly refer to our Refund Policy.

Contact Us: For any queries regarding your shipment, reach out to us at: Email: support@shops-support.net Store: https://sufiyana.store/